Billing
How does billing work?
Every plan renews monthly. You're billed automatically through Paystack in the currency assigned to your organization at sign-up. You can see your next billing date and invoices from the platform console at any time.
What happens if I go over my member or site limit?
We'll let you know before you hit the ceiling on your current plan. You can upgrade at any point, and the new limits apply immediately, so there's no gap where staff can't clock in.
Can I switch plans or cancel anytime?
Yes. Upgrades and downgrades take effect right away, and you can cancel from your account settings whenever you like. There are no long-term contracts on any plan.
Do you offer a free plan?
Yes, the Free plan covers up to 4 members and 1 site, with no card required to start. It's a good way to try Presyvo with a small team before committing to a paid tier.
Geofencing accuracy
How accurate is the geofence?
Accuracy depends on the phone's GPS signal, which is typically accurate to within a few meters outdoors and can be wider indoors or in dense urban areas. We recommend setting your geofence radius with a bit of buffer around the actual site boundary to account for this.
What happens if someone tries to clock in from outside the geofence?
The clock-in is flagged rather than silently rejected, so a manager can review it and decide whether it's legitimate (a large site, a nearby delivery point) or not.
Can staff fake their location?
We check for common signs of GPS spoofing on the device and flag suspicious clock-ins the same way we flag out-of-geofence ones, so they're never silently accepted.
Can I set different geofence sizes for different sites?
Yes, each site gets its own pin and its own radius, so a small retail outlet and a sprawling construction site can each be configured to fit.
Offline handling
What happens if a staff member has no signal when they clock in?
The app captures the clock-in locally on the device, along with the GPS location and timestamp, and syncs it to the server as soon as a connection is available. Nothing is lost while offline.
Can someone manipulate the time while offline to fake a clock-in?
The app checks the device clock against the server time on the next sync and flags any mismatch for manager review, so a tampered device clock doesn't quietly slip through.
Will managers see offline clock-ins right away?
Not until the staff member's device reconnects and syncs. Once that happens, it appears on the dashboard as normal, with the original clock-in time preserved rather than the sync time.
Data privacy
What data does Presyvo collect?
Mainly clock-in and clock-out timestamps, GPS coordinates at the moment of clock-in, and the account details needed to run your organization (names, emails or phone numbers, roles). We don't track location outside of the clock-in moment itself.
Who can see an individual staff member's location data?
Only the managers and admins their permission tier gives visibility to, scoped to the sites and teams they're responsible for. Staff can always see their own record.
Is Presyvo compliant with Nigerian and South African data protection law?
We've built Presyvo with NDPR and POPIA principles in mind, including purpose limitation and access controls. Full details are in our Privacy Policy, and we'd recommend reading that alongside your own compliance obligations as an employer.
How long is data kept?
Attendance records are retained for as long as your account is active, plus a reasonable window afterward to cover payroll and audit needs. You can request deletion of your organization's data; see the Privacy Policy for specifics.